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Terms of Service

Terms of Service

Payment Conditions

  1. Full payment is required for seat selection 6 hours on the booking day. In case of non-payment within the specified period, the company will cancel your reservation in any case.
  2. Stipulated service rates are subject to change according to foreign exchange rates at the time of booking; therefore, the company reserves the right to change the service fee without prior notice.
  3. Guests will be responsible for any upcoming bank payment fees. In the case of paying by credit card or payment via PayPal

** In the event that guests wish to contact the company, please contact via email / official LINE account on Monday – Friday from 9:00 AM – 5:00 PM only. Any public holidays announced by the government in that year are considered to be the Company’s holidays.

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Trip cancellation conditions

  1. In case that guests need to cancel the trip or postpone the journey, the guest (the person named in the reservation document) must contact in advance either via the official LINE account or email. In order to cancel a reservation with the company in writing, the company shall not accept any cancellation of any reservation by phone under any circumstances.
  2. In the case where guests wish to request a refund for the service fee paid, the person named in the reservation document must contact the company via the official LINE account or email. In order to request a refund for the service fee, evidence of payment for various services must be attached together with the page of the respective book bank account. The service fee refund conditions are as follows:
  • For cancellation requests made 20 working days before the date of departure, the company will refund the full amount for travel activities. All service charge fees shall be waived.
  • For cancellation requests made 14 working days before the date of departure, the company shall refund only 50% of travel activities. All service charge fees shall be waived.
  • For cancellation requests made less than 14 working days before the date of departure, the company reserves the right not to refund in any case.

Other Terms and Condition

  1. The company reserves the right to postpone any trip or adjust the service fee or cancel the trip. In the case where a community cannot accommodate guests on the specified date and time booked, the company will notify the person named on the reservation document at least 5 working days in advance.
  2. The website www.hellolocal.asia/tours is a platform for those who intend to book tourism activities only.
  3. The company reserves the right to change the program, prices and any conditions without prior notice.

The company has the right to change certain details in the travel program in the event of force majeure.

 The company has the right to change the admission details as outlined in the respective programs. If any attractions are closed, an alternative attraction shall be selected as priority.

The list is subject to change as appropriate due to natural disasters, political events, epidemics, etc. that are beyond the control of the company and/or additional expenses that occur directly or indirectly, such as sickness, assault, loss or from various accidents. The convenience of all guests is of paramount importance to the company.

Not eating some meals or not traveling according to the program cannot request to refund the service fee back because the payment of the service fee is in package charter.

  1. The company reserves the right not to be held responsible for any damages or any additional expenses of tourists that are not caused by the fault of the company, such as natural disasters, riots, strikes, revolution, accidents, illness, loss or damage to baggage, delays, changes or service of the airline and other force majeure events, etc.
  2. Photos of tourist attractions, accommodation, food and products indicated in the travel program are only used as examples for advertisement purposes. The attractions are constantly being developed, strengthened and changed to accommodate tourists; therefore, the actual form of each location cannot be predicted at any given time.